eRoom CDP/CRM.
Know your guest and optimise their experience at your hotel.
Your guest is the centre of the universe
eRoom CDP/CRM is the solution for hospitality and B2B that grows your brand's revenue and engagement. Automatically manage your guests' journey, personalise their experience and build effective sales and marketing strategies.
Monetise what you know
Turn your guests into ideal buyers by offering the services they enjoy most at the perfect moment.
Build loyalty
Run loyalty strategies to relate to them in a unique way and make them love your brand.
The most in-demand tools to grow your business
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CRM
- Boost experiences at your hotel and achieve effective conversations
- Single guest profile integrated with your PMS
- Automate the guest's journey
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Marketing Cloud
- Create, segment and automate your advertising campaigns
- Communicate by email, TV, Wi-Fi, signage and chat
- Measure the conversion rate of every campaign
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eStatistics
- Know your guest's behaviour, usage and habits
- Personalised metrics and analytics
- Decisions based on precise, measurable data
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B2B module
- Track negotiations with preset or custom statuses
- Corporate profiles of the companies in your portfolio
- Track every sales process with a friendly interface
Manage the commercial information of your business with the B2B module
Do more in less time
The most complete B2B approach on the market: build corporate profiles for your client portfolio, see the data behind their activity and optimise the tracking of your sales processes.
Six reasons to choose eRoom CDP/CRM
- 5 h
Boost your staff's productivity
Save up to 5 hours of work per employee per day by simplifying routine tasks.
- +15%
Strengthen your loyalty strategies
Up to 15% more bookings through your own channels.
- +25%
Automate processes and offer your services 24/7
25% increase in services booked.
- +20%
Increase your earnings
Up to 20% more revenue on current volume by personalising the stay.
- +40%
Guest satisfaction
Up to 40% more brand loyalty by knowing your guest like never before.
- 65%
Fast, personalised answers
Growth and positioning as a love brand by optimising the customer journey.
The solution built by hoteliers for hoteliers
eRoom CDP/CRM adapts to the needs of every hospitality business.
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Hotel
Make the most of each guest by offering the services that best fit their profile.
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Hotel group
Know your guest's behaviour and monetise their preferences on their next stays across the chain.
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Hostel
Personalise the experience by knowing your guests' tastes and automatically offering the services consumed on each visit.
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B&B
Offer a fully personalised experience and grow revenue per guest with cross-selling and up-selling.
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Holiday
Guarantee an unforgettable holiday by offering services in the areas each guest uses most.
Join eRoom CDP/CRM.
Know your guest and monetise that knowledge.