02 · Experience

eRoom Butler.

The digital reception for your hotel.

What is eRoom Butler?

A powerful 24/7 cloud solution that lets your guests manage their stay autonomously and personally from any device: hotel information, check-in and check-out, extra services, digital menus and direct chat with the hotel.

All hotel services in one place

Guests access every service and procedure from a single point, anytime and anywhere, with a smooth, fast and personalised experience.

Design the experience your way

The hotel defines and personalises every stage of the guest journey by activating the modules it needs, with up-selling and cross-selling strategies that maximise revenue and loyalty.

Modules

One platform, the modules your hotel needs

Activate only the modules that fit your operation and configure every stage of the guest journey.

01

HotelInfo

All the hotel information on the guest's phone.
- Services, opening hours, events and useful information
- Content personalised by segment and language
- Hotel campaigns and announcements during the stay
02

Check-in / Check-out

Online check-in and pre check-out with no queues at reception.
- Available online on any phone, tablet or computer
- Documents and details sent before arrival
- Pre check-out and payment before the final check-out
03

Desk

100% digital, paperless reception.
- ID or passport scanning
- Document digitisation
- Guest consent and signature collected under data protection law
04

Upgrades and Sellings

Up-selling and cross-selling throughout the customer journey.
- Extra services sold at booking, during the stay and at loyalty stage
- Room and service upgrades before arrival
- Secure payment gateway
05

Digital menus

Menus and room service from the phone.
- Menu with prices, photos and videos via QR code
- Orders and room service
- Allergens, suggestions and descriptions in the guest's language
06

AI chat

AI first-line support and direct contact with the hotel.
- AI support chat as the first filter
- Integrates with WhatsApp or other chat systems
- Automatic messages at pre check-in, during the stay and at check-out
07

Data consent

GDPR compliance in every interaction.
- Guest consent collected and recorded
- Digital signature of documents and policies
- Integrated with eRoom CDP/CRM for a single, consented record

Customer journey

Customer journey with eRoom Butler

How the guest experiences their stay with Butler, from booking confirmation to check-out.

9 steps

Step 1/9
Access from any device

With the booking confirmation email the guest receives a link that works on any phone, tablet or computer.
Step 2/9
Identify your booking

Enter the booking reference and confirm the details in seconds.
Step 3/9
Sellings module

The guest books services and upgrades before arriving at the hotel.
Step 4/9
Payment gateway

After reviewing and booking the services, the guest pays securely.
Step 5/9
Online check-in module

The guest checks in and sends their documents, speeding up the work at reception.
Step 6/9
Desk module

100% digital check-in at reception: ID or passport scan, consent and signature, no paper.
Step 7/9
Checked in

The guest keeps access to chat, sellings and pre check-out, and receives hotel campaigns and announcements.
Step 8/9
Payment gateway

New services booked during the stay, paid securely.
Step 9/9
Pre check-out

The guest completes the pre check-out and pays before the final check-out at reception.